When an accident happens and a Florida resident has to contact their insurance company about recovering under their policy, that individual may expect prompt service and information that will help them work through the process of becoming whole. While in many cases insurers act reasonably and perform as they should under the agreements that they make with their policy holders, in some situations insurers act with bad faith. Bad faith involves dishonesty and engaging in unfair practices.
An insurer may deliberately delay investigating an insurance claim in order to wait out the period of time in which they would otherwise have to make a determination on paying on the claim. They may perform a sloppy or incomplete investigation due to negligence or to avoid finding the complete facts - this type of dishonesty may constitute bad faith.